WiLine UCaaS WiLine UCaaS WiLine UCaaS

Access Call Recordings

The Admin Portal provides access to the call recording feature, enabling administrators to listen to and manage recorded calls. Refresh the list of recordings and delete unnecessary files to ensure efficient data management.

---

View Your Call Recordings

Follow these steps to access your call recordings:

1. Log in to the Admin Portal.
2. Navigate to Features > Call Recordings from the left-side menu.

The call recording dashboard will appear, displaying a list of recorded calls with details such as caller numbers, dates/times, and call types.

Figure 1. Viewing and filtering call recordings from the list.

From the recordings list, you can:

• Play button to listen to a recording.
• Download a recording.
• Delete a recording.

Filter Call Recordings

To filter call recordings, follow these steps:

1. Use the left dropdown field to choose between:
   • Caller Number to display calls based on the caller's number.
   • Dialed Number to display calls based on the dialed number.
2. Additionally, use Filter by value to display specific caller or dialed numbers.

---

Delete a Call Recording

To delete an existing call recording, follow these steps:

1. Click the Delete icon next to the recording, or
2. Select the call recording from the list and click the red Delete button located at the top right of the blue bar.

Figure 2. Deleting a filtered call recording.

A confirmation pop-up will appear. Click Delete to confirm, or Cancel if you changed your mind.

note

You can only delete wakeup calls that you created.

---

By following these steps, you can effectively manage and organize call recordings within the Admin Portal. Refresh the list regularly to keep the data up to date, and delete unnecessary recordings to free up space.