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Integrated Hotel Voice Solutions with Oracle OPERA

We’re excited to announce our Integrated Hotel Voice Solutions with Oracle OPERA PMS—a game-changing upgrade for hotel chains seeking smarter guest services, better automation, and increased operational efficiency.

⏰ Seamless Wake-Up Calls and Guest Services Integration​

From scheduling wake-up calls to real-time updates, WiLine’s integration with Oracle OPERA PMS enables front desk staff to manage guest services directly through OPERA, with automatic sync and execution via WiLine Voice. This seamless connection reduces manual errors and enhances guest satisfaction by ensuring timely and accurate service delivery.

Wake-Up Call Scheduling Screenshot

⚙️ How It Works: From OPERA to WiLine Voice​

  1. Schedule in OPERA
    Front desk staff create wake-up calls and guest services directly through the OPERA interface:
    Reservations Options → Wake-up Call → New.
    Select the guest’s room number, set the date, time, and recurrence as needed.

  2. Automatic Sync to WiLine Voice
    All scheduled calls and requests are synced automatically with your WiLine Voice system—no manual intervention needed.

  3. Automated Execution
    At the set time, WiLine initiates the call to the guest’s room. Guests hear:
    "Good morning, this is your wake-up call. To cancel, please press..."

  4. Real-Time Status Updates
    Once the call is completed, the status is updated directly in OPERA PMS. This ensures accurate records and supports timely housekeeping and service reporting.

🌟 More Features Your Guests (and Staff) Will Appreciate​

  • 🧹 Room Cleaning via Phone
    Housekeeping staff can update room status using keypad codes. OPERA reflects changes instantly.

  • 📋 Guest Info at Your Fingertips
    Access key guest info like room number and name directly from the handset—no need to log into a separate system.

Other Features

💡 Why This Integration Matters for Hospitality​

This integration enhances the guest experience while helping hotel staff operate more efficiently. By automating key touchpoints and syncing real-time data across systems, hotels can ensure reliability and speed in daily operations. It empowers staff to focus on personalized guest interactions rather than manual updates.

🆘 Need Assistance?​

Check our FAQs 📚, ask WiBot 🤖—available 24/7—or contact us at support@wiline.com 📧

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