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What's NewJune 2025

Integrated Hotel Voice Solutions with Oracle OPERA

A game-changing upgrade for hotel chains seeking smarter guest services, better automation, and increased operational efficiency — powered by WiLine's Oracle OPERA PMS integration.

HospitalityOracle OPERA PMSVoice automation

Seamless wake-up calls & guest services​

From scheduling wake-up calls to real-time updates, WiLine's integration with Oracle OPERA PMS lets front desk staff manage guest services directly through OPERA — with automatic sync and execution via WiLine Voice. The result: fewer manual errors, faster service, and happier guests.

How it works: from OPERA to WiLine Voice​

1
Schedule in OPERA

Front desk staff create wake-up calls directly in OPERA — Reservations Options → Wake-up Call → New — then set the room number, date, time, and recurrence.

2
Automatic sync to WiLine Voice

Every scheduled call syncs automatically with your WiLine Voice system. No manual intervention needed.

3
Automated execution

At the set time, WiLine places the call to the guest's room: "Good morning, this is your wake-up call. To cancel, please press…"

4
Real-time status updates

Once completed, the call status updates directly in OPERA PMS — keeping records accurate and supporting timely housekeeping and service reporting.

More features guests (and staff) will appreciate​

Room cleaning via phoneHousekeeping updates room status with keypad codes — and OPERA reflects the change instantly.
Guest info at your fingertipsSee the room number and guest name right on the handset — no separate system to log into.

Oracle OPERA features in WiLine Voice

Guest services and room status, surfaced right in the handset.

Why this integration matters​

By automating key touchpoints and syncing real-time data across systems, hotels gain reliability and speed in daily operations — freeing staff to focus on personalized guest interactions instead of manual updates.

Need a hand?​

Browse the FAQs, ask WiBot (our 24/7 assistant in the bottom-right corner), or email support@wiline.com.